FAQs
Kratos 4D Throne Haptic Gaming Chair
What makes the Kratos Pro 4D Throne V2 different from other gaming chairs?
The Kratos Pro 4D Throne V2 offers dual haptic feedback technology, providing a truly immersive gaming experience that goes beyond traditional gaming chairs. Kratos is also built and hand crafted by order in the U.S.A. with only the highest quality materials including solid powder-coated steel, wood, and durable memory foams. We do not keep mass inventory as every chair is uniquely made to order.
Is the Kratos Pro 4D Throne V2 compatible with my gaming setup?
Yes, the Kratos Pro 4D Throne V2 is compatible with most gaming consoles, PCs, and other devices, offering versatile connectivity options including Bluetooth and AUX input.
How does the haptic feedback technology work?
The haptic feedback technology in the Kratos Pro 4D Throne V2 translates audio signals into tactile vibrations, allowing you to feel the action in your games, movies, and music.
Is the Kratos Pro 4D Throne V2 comfortable for extended use?
Yes, the Kratos Pro 4D Throne V2 features ergonomic design elements, including adjustable recline angle and firm armrests, ensuring comfort during prolonged gaming or movie sessions.
What is the weight capacity of the Kratos Pro 4D Throne V2?
The Kratos Pro 4D Throne V2 has a maximum weight capacity of 300 pounds, making it suitable for a wide range of users.
Can I connect the Kratos Pro 4D Throne V2 to my TV?
Yes, the Kratos Pro 4D Throne V2 offers versatile audio source selection, including Bluetooth, USB, AUX input, and TV wireless streaming options.
Is the Kratos Pro 4D Throne V2 easy to set up?
Yes, the Kratos Pro 4D Throne V2 features plug-and-play operation, making it easy to set up and start using right away effortlessly.
Is the Kratos Pro 4D Throne V2 durable?
Yes, the Kratos Pro 4D Throne V2 is built with high-quality materials and craftsmanship, ensuring durability and longevity even with frequent use.
What warranty is included with the Kratos Pro 4D Throne V2?
The Kratos Pro 4D Throne V2 comes with a 3 Year Limited warranty, providing peace of mind for your investment.
Can I customize the Kratos Pro 4D Throne V2 to fit my preferences?
Yes, the Kratos Pro 4D Throne V2 offers customizable settings such as recline angle and vibration intensity, allowing you to tailor your gaming experience to your liking. Please fill out our contact form with your custom request here.
What currency are the prices listed in on the website?
All prices are displayed in USD (United States Dollar).
I just placed an order, when can I expect it to ship?
We aim to process and ship orders promptly. Please allow for a production time of 4-7 days. Average shipping times range from 15-21 days. Tracking numbers will be provided 3-5 days after your order has been shipped. If you haven't received a tracking number after 7 business days, please contact us at sales@kratos4dthrone.com.
What is your return policy? Can I return my order if I'm not satisfied or if there's an issue?
We offer a 100% money-back guarantee for defective or damaged products. You have 30 days from the date of delivery to return the item for a full refund. Please note that return shipping costs ($300) are the responsibility of the customer. The product must be returned in its original packaging via LTL Freight, which we can assist you with setting up. Once we receive and inspect the product, we will issue a full refund. Please include your name and order number on the returned parcel. If your package is already in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
Yes, you can cancel your order without penalty as long as it hasn't been shipped yet. If the item has already been shipped, you can use our easy return system to receive a full refund.
I entered an incorrect address, what should I do?
If you've entered an incorrect address, please reply to your order confirmation email immediately to correct it. Alternatively, you can email us at sales@kratos4dthrone.com within 24 hours of submitting the incorrect address. We'll do our best to update it. However, no refunds will be given after the 24-hour window.
How long does shipping take?
Shipping times vary depending on your location, as we ship worldwide from different fulfillment centers. On average, shipping takes between 15-48 business days.
I have a question that wasn't addressed here, how can I get assistance?
We're here to help! Please reach out to us at sales@kratos4dthrone.com, and we'll be happy to assist you. To ensure a prompt response, please include your order number and clearly describe the issue you're experiencing. Please note that we receive a high volume of emails, so providing detailed information will help us assist you more efficiently.
